MB-230 Valid Exam Blueprint - Detailed MB-230 Study Dumps

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Microsoft MB-230 Practice Test Questions, Microsoft MB-230 Exam Practice Test Questions

The candidates for the MB-230: Microsoft Dynamics 365 Customer Service exam are looking to obtain the Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate certification. These individuals possess competence in implementing omnichannel solutions focusing on quality, efficiency, service, reliability, and customer satisfaction. The applicants should have expertise in designing and implementing service management reports and visualizations offered by and in collaboration with the Solution Architects.

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Detailed Microsoft MB-230 Study Dumps - MB-230 Detailed Study Dumps

Our MB-230 study practice guide takes full account of the needs of the real exam and conveniences for the clients. Our MB-230 certification questions are close to the real exam and the questions and answers of the test bank cover the entire syllabus of the real exam and all the important information about the exam. Our MB-230 Learning Materials can stimulate the real exam's environment to make the learners be personally on the scene and help the learners adjust the speed when they attend the real MB-230 exam.

Microsoft MB-230 Exam consists of multiple-choice questions, and the duration of the exam is 180 minutes. MB-230 exam covers several topics, including configuring customer service, managing cases and the knowledge base, designing and implementing service management processes, and integrating Dynamics 365 with external systems.

MB-230: Microsoft Dynamics 365 Customer Service Exam Certified Professional salary

The average salary of a MB-230: Microsoft Dynamics 365 Customer Service Exam Certified Expert in

United State - 90,247 USD
India - 15,00,327 INR
England - 70,632 POUND
Europe - 80,347 EURO

Microsoft Dynamics 365 Customer Service Functional Consultant Sample Questions (Q61-Q66):

NEW QUESTION # 61
You create an loT Central application to integrate with Dynamics 365 Customer Service Connected Customer Experience.
You need to configure the application.
Which features should you use' To answer, drag the appropriate features to the correct requirements. Each feature may be used once, more than once, or not at all. You may need to drag the split ha* between panes or scroll to view content.
NOTE: Each correct selection is worth one point.

Answer:

Explanation:

NEW QUESTION # 62
You are a Dynamics 365 for Customer Service administrator. Your company provides support between 9 a.m.
and 5 p.m.
You must add a warning to account records when service representatives do not contact an account within eight business hours of the account being verified.
You need to enable service-level agreements (SLAs) for accounts.
In which order should you perform the actions? To answer, move all actions from the list to the answer area and arrange them in the correct order.

Answer:

Explanation:

NEW QUESTION # 63
You manage Dynamics 365 for Customer Service.
You need to create a list of holidays and ensure that existing service-level agreements (SLAs) observe those holidays.
Which three actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.

Answer:

Explanation:

Explanation

References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/create-customerservice-s

NEW QUESTION # 64
You need to choose the appropriate actions when using the knowledge base.
Which actions should you choose? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.

Answer:

Explanation:

NEW QUESTION # 65
You are a customer service manager for a company using Dynamics 365 for Customer Service.
You need to set up queues to manage support. You assign a team to each queue.
What type of queue should you configure?

A. Public
B. Business unit
C. Personal
D. Private

Answer: D

Explanation:
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/set-up-queuesmanage-ac

NEW QUESTION # 66
......

Detailed MB-230 Study Dumps: https://www.pass4training.com/MB-230-pass-exam-training.html

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MB-230 Valid Exam Blueprint - Detailed MB-230 Study Dumps

Microsoft MB-230 Practice Test Questions, Microsoft MB-230 Exam Practice Test Questions

Detailed Microsoft MB-230 Study Dumps - MB-230 Detailed Study Dumps

MB-230: Microsoft Dynamics 365 Customer Service Exam Certified Professional salary

Microsoft Dynamics 365 Customer Service Functional Consultant Sample Questions (Q61-Q66):

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